This computer is without a doubt the worst piece of high-tech garbage I have ever owned. It only operates at the same speed as the 5 year old Dell it replaced. It is advertised as a great platform for HD, 3D, gaming and multimedia. That is FALSE. The graphics system needs to be upgraded since the on board one can’t handle even basic mouse movements without jerking. I don’t run games, but this computer won’t even scroll through a short webpage without problems so you can forget about anything that is graphics intensive.
The 1 tb hard drive is enough for a couple programs, but after running a system backup, that is all used up. In order to install a 2nd hard drive, it is necessary to remove the CPU fan. The CPU fan that comes with the computer is inadequate, and the computer would intermittently shut down due to overheating. I needed to replace the CPU fan with a new one that can handle the load.
To date, I have had to add over $300 in upgrades to get this thing to function on a basic level. I should have just written off the initial cost and started over with a better platform.
In short: Poor design.
If I had it all to do over again, I WOULD NOT buy this computer! Anyone would think of buying one has been warned.
ASUS should be embarrassed. I used to think they built a solid computer, but that is clearly not the case.
FOLLOW-UP from 2+ months later:
In their follow-up to this post, ASUS did contact me. The contact was from their marketing department. Apparently, they are more concerned about their image than whether they sell computers that work as advertised. That person sent me information on how to return the computer for repair. The contact information (email address and telephone number), however, was wrong. It took approximately a month of emails going back and forth before they finally did provide the correct information. At that time, however, the tech department refused to pay for return shipping. Only after the marketing guy stepped in again did they agree to pay. When I finally did return it, I taped specific instructions directly to the computer covering the problems the computer was having. About two weeks later, the computer returned. The tech department ignored my instructions and just replaced the hard drive with a new one. They did nothing else. None of the problems were addressed, and the computer was clearly never tested to see if any of the problems that caused it to be returned in the first place were fixed since they remain to this day. Apparently, I was supposed to have received an ASUS specific form to complete and return with the computer, but that was never provided. That was their excuse for just swapping out the hard drive.
The marketing guy provided me with a direct telephone number to contact the tech supervisor. At this time, however, I was wondering, why it was my responsibility to contact them and fix the problems they failed to fix the first time around. I brought that to the attention of the marketing guy, but weeks passed with no reply from the tech supervisor. Finally, I called him. I asked for two things: find the hard drive they removed from my computer without my permission and have the ASUS legal department call me. Three weeks have now passed since that conversation, and neither has happened.
In summation, ASUS sold me a worthless computer. ASUS tech department first did everything possible to avoid fixing the computer. When they did accept it for repair, they didn’t fix the problems, but just switched out the hard drive. Finally, the tech supervisor has not followed up on two simple requests nor has he even attempted to contact me to explain why he hasn’t.
Tomorrow, I will go to small claims court and file an action against ASUS to recover as much as possible for the time and money I have wasted to this point. Let’s see if that finally gets their attention.
Before someone goes and makes ad hominem attacks about me not knowing anything about computers, I have a degree from one of the top engineering schools in the United States. I have owned computers since I purchased my first in 1982 (a TI-994A). I have worked in chip and compiler design. I currently have a small Internet business that is running 15 desktops and two web servers. In short, I can tell when a computer is worth owning and when one is a piece of garbage. The ASUS Essentio CM6730-US-2AD Desktop is an absolute piece of garbage.